I had reached out to several counterparts or associates in our business and your name came up twice. So we knew right away that you would be worth us exploring working with Hero as an integration partner for us. After speaking with you guys, I felt like you had a deeper understanding of our business processes than anybody we’ve talked to in the past, and that consultative approach really struck a chord with me and made me feel comfortable with going to the next step with Hero.

I believe if you’re looking for a provider that understands Zoho platform, that has that caring mentality of trying to understand your problem and really solve it for you, that’s been my experience. Anytime you can find a provider that is going to have that care and listening ear it’s something that you don’t always find, but when you find it, you want to hold on to it and really, really partner with that agency, because those types of relationships are what are going to help my business grow.

I enjoyed the collaboration, so that it wasn’t like we kind of gave you a list of requirements. and then a month later there was a new page on the CRM. The collaboration helped us kind of clarify what it was we were looking for. You’d ask questions that we wouldn’t ourselves think to ask. There might be an unstated assumption and sometimes just having an outsider ask the questions that an insider may not think to ask is helpful to shed light on the process.

I have never come up with a question that you guys couldn’t answer and the timing of your responsiveness is unparalleled. I’ve worked with people in the past where that has certainly not been the case – but you have always been able to answer my question, have done it in a timely manner, and like I said before, sometimes have even done it before I thought of the question, which is great.